At New Money Lender Pty Ltd, we understand that unexpected financial difficulties can happen. If you are experiencing hardship and are having trouble meeting your repayment obligations, we encourage you to contact us as soon as possible.
We are committed to working with customers who may require financial hardship assistance and will assess each request fairly and promptly.
Financial hardship may occur when a customer is unable, or expects to be unable, to meet their repayment obligations due to unforeseen circumstances, including:
Depending on your circumstances, assistance options may include:
Any assistance provided will be assessed on a case-by-case basis.
If you are experiencing financial difficulty, please contact us as soon as possible using the details below:
Email: recoveries@newml.com.au
Phone: (02) 7227 8251
Alternatively, you may submit your request in writing with details of your current financial situation and the assistance you are seeking.
We may also offer assistance where we identify that you may be experiencing financial hardship, even if you have not made a request.
To help us assess your request, we may ask you to provide supporting documentation, such as:
We aim to acknowledge hardship requests promptly and assess your request as quickly as possible once sufficient information has been received.
We will keep you informed throughout the assessment process and aim to respond within the timeframes required by law.
Free financial counselling services are available from the National Debt Helpline:
Website: https://ndh.org.au
Phone: 1800 007 007
You can also access financial guidance and resources through ASIC’s Moneysmart website:
If you are experiencing financial difficulty, please contact our team early so we can discuss the support options available to you.
